Privacy Policy

We collect information you provide directly to us, including:

• Account information — name, email address, password, and phone number when you create an account.
• Order information — billing name, shipping address, and order details when you place an order.
• Payment information — credit card and payment details processed securely through Stripe. We never store your full card number.
• Communications — messages you send us via email or contact forms.

We also collect certain information automatically when you visit our site:

• Browser type, IP address, pages visited, and referring URLs via standard server logs.
• Session data managed through secure cookies.

We use the information we collect to:

• Process and fulfil your orders, including sending order confirmations and shipping updates.
• Manage your account and authenticate you when you log in.
• Send transactional notifications (order status changes, delivery confirmations).
• Respond to your questions and support requests.
• Improve our website, products, and services.
• Comply with legal obligations.

We do not sell your personal information to third parties, and we do not use it for targeted advertising.

We share your information only with trusted third parties who help us operate our business:

• Stripe — payment processing. Your payment data is handled directly by Stripe under their own privacy policy.
• Shipping carriers — your name and address are shared with the carrier fulfilling your order.
• Email service providers — used to send order confirmations and notifications.

We may also disclose your information if required by law or to protect our legal rights.

We retain your personal information for as long as your account is active or as needed to provide our services. Order records are kept for a minimum of 7 years to comply with Canadian tax and accounting requirements. You may request deletion of your account at any time (see Section 6).

We use essential cookies to keep you logged in and maintain your shopping cart. We do not use tracking or advertising cookies. You can disable cookies in your browser settings, but doing so may prevent you from logging in or completing a purchase.

Depending on your location, you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your account and associated data.
• Withdraw consent for any processing based on consent.

To exercise any of these rights, email us at privacy@alliocosmetics.com. We will respond within 30 days.

We use industry-standard measures to protect your information, including HTTPS encryption, secure password hashing, and access controls. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. Your continued use of our website after changes are posted constitutes acceptance of the updated policy.

If you have any questions about this Privacy Policy, please contact us at: privacy@alliocosmetics.com